GD DAY! FROM; SHIPOWNERS TRUST INTERNATIONAL CORPORATION - 5 NOVEMBER 2013.
Dear Friends, Associated Charterers, Traders, Ship Owners, Ship Operators and Ship Brokers,
'QUALITY OF SERVICE SURVEY'
Promotions & Marketing Dept.
The theme of quality in providing you with Chartering Services is of primary importance to us, here at S.T.I.C, especially during this critical period
for the world trade and Shipping industry itself.
Having realized the difficulty experienced in giving a precise meaning to the concept of quality, particularly in the services sector,
I would like hereby to invite you to assist us to raise the levels of our efficiency and quality, by answering, marking your opinion to the following
- OPEN -survey questionnaire.
Please let us know, which of the following 10 subject areas needs to be improved and which ones have been satisfactory, so far, in our direct
business communication with you and your esteemed company;
Poor Good Very Good Excellent
1. Company Image; ----- ------ ------------ ------------
2. Response Speed rate*; ----- ------ ------------ ------------
*(enquiry replies/Response Ability).
3. Cargo Orders circulars; ----- ------ ------------ ------------
4. Vessels Circulars; ----- ------ ------------ ------------
5. Originality; ----- ------ ------------ ------------
6. Articles Interest; ----- ------ ------------ ------------
7. Market Knowledgability**; ----- ------ ------------ ------------
**(Freight/Hire)
8. Consultancy; ------ ------ ------------ ------------
9. Personnel; ------ ------ ------------- -------------
(Professionalism)
10.Post Fixtures; ------- ------- ------------- ------------
('after sales' service).
We strongly believe that you have the fate of shipping Industry within your hands and this makes all of you and your opinions so special
for us here at S.T.I.C so please do not disregard to sending us your replies !
Please assist us to improve our service quality and effectiveness to your needs and requirements.
Sincerely yours
(S.T.I.C)-Shipowners Trust International Corporation
Promotions & Marketing Dept.
Shipping & Trading
SHIP OPERATION/CHARTERING /S&P / TRADING.
S.T.I.C BUILDING - 3, VOUDOURI STR.,- PIRAEUS 185 37 -GREECE.
+30 210 4529500 (TEL), +30 210 4529505 (FAX)
+30 6943 108283 MOBILE/Mrs. Sapfo. /Chartering Manager
+30 6945 590744 MOBILE/Capt.Andreas/Operations-General Manager.
www.eshipownerstrust.com
chartering@eshipownerstrust.com (Chartering Dept.)
Operations@eshipownerstrust.com (Operations Dept.)
dry@eshipownerstrust.com (Trading Dept.)
SnP@eshipownerstrust.com (Sale & Purchase/Demolition)
info@eshipownerstrust.com (General/Admin.Dept.)
SHOULD YOU WISH TO BE DELETED FROM OUR ARTICLES CIRCULARS PLEASE SEND A MESSAGE BACK ...
...WITH SUBJECT : ARTICLES - UNSUBSCRIBE AND YOUR RECIPIENTS E MAIL ADDRESS YOU WISH US TO DELETE.
